Refund policy

Return and Refund Policy

Last updated: [DATE]

This policy applies to all orders placed on jawcradle.com from Jawcradle ("Jawcradle," "we," "us," "our").

The short version

You have 30 days from the day your order is delivered to request a refund. You do not need to send anything back.

1. Our 30-day money-back guarantee

If the Jawcradle isn't right for you, email us at help@jawcradle.com within 30 days of delivery and we will refund your purchase price.

That's the whole thing. No return shipping, no restocking fee, no runaround.

2. We do not accept returns

For hygiene reasons, the Jawcradle is worn directly against the face and neck. Once it ships, we cannot accept it back, sanitize it, or resell it.

Do not mail your Jawcradle back to us. There is nothing to return and we cannot process or refund packages sent to us. Keep it, pass it to a friend, or dispose of it.

This does not affect your refund. The refund and the return are separate, and you get the refund without the return.

3. How to request a refund

Email help@jawcradle.com with:

  1. Your order number
  2. The email address you ordered with
  3. A quick note on why it didn't work for you

That last part is optional and it won't change whether you get your money back. It just helps us make the product better.

We'll confirm your refund within [1 to 2] business days.

4. When you'll get your money

Approved refunds go back to your original payment method.

  • We process the refund within [1 to 2] business days of approving it.
  • Your bank or card issuer then takes a further [5 to 10] business days to post it to your account. That part is on their end, not ours.
  • If it's been more than [10] business days since we confirmed your refund and you still don't see it, check with your bank first, then email us and we'll chase it.

Original shipping charges are [refunded / not refunded — pick one].

5. What's covered

  • One refund per customer. The guarantee covers [one unit per customer / the full order — pick one]. We may decline repeat or duplicate claims from the same customer, household, shipping address, or payment method.
  • Bundles and multi-packs. If you bought more than one unit, the guarantee applies to [the order as a whole / a single unit — pick one].
  • Gifts. If you received a Jawcradle as a gift, contact us with the order number and we'll work it out with the original purchaser.

6. Damaged, defective, or wrong item

This is different from a change of mind, and we handle it faster.

If your order arrives damaged, defective, or is the wrong item, email help@jawcradle.com within [7] days of delivery with your order number and a photo of the problem. We'll send a replacement or refund you in full, your choice. No return required, and no cost to you.

7. Lost or undelivered orders

If tracking shows delivered but you never received your order, contact us within [14] days of the delivery date. We'll open a claim with the carrier and sort out a replacement or refund.

If your order is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment. Reshipping costs may apply.

8. Order cancellations and changes

We ship fast, so the window is short.

Email help@jawcradle.com as soon as possible after ordering. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once it has shipped, we can't cancel it, but your 30-day guarantee kicks in as soon as it's delivered.

9. Please talk to us before disputing a charge

If something's wrong, email us first. We'd rather just refund you than fight a chargeback, and we'll almost always resolve it faster than your bank will.

Filing a chargeback while a refund is already in progress can delay or duplicate the process. If you've already filed one, let us know so we don't cross wires.

10. Your legal rights

This policy is in addition to your rights under applicable consumer protection law, and nothing here limits or replaces those rights. If the law where you live gives you stronger protection than this policy, that law applies.

11. Contact

Jawcradle, Mahuire court, Saskatoon, Sk, S7W1A6, Canada help@jawcradle.com

We answer every email. Usually within one business day.