Shipping policy

Shipping Policy

Last updated: July 28, 2026

This policy applies to all orders placed on jawcradle.com from Jawcradle ("Jawcradle," "we," "us," "our").

1. Where we ship

We ship to [Canada and the United States / list your destinations]. If your country appears at checkout, we ship there. If it doesn't, we don't ship there yet.

We cannot ship to PO boxes, freight forwarders, or parcel lockers in every region. If your address type isn't supported, we'll contact you.

2. Shipping costs

  • Free shipping on orders over $69 CAD.
  • Orders under that threshold are charged the shipping rate shown at checkout.
  • Your exact shipping cost is calculated and displayed before you pay. There are no shipping charges added after checkout.

3. Order processing

Orders are typically processed within [1 to 3] business days of being placed.

Business days are Monday to Friday, excluding statutory holidays. Orders placed on a weekend or holiday begin processing the next business day.

Processing may take longer during sales, product launches, or high-volume periods. If we expect a meaningful delay on your order, we'll email you.

4. Delivery estimates

Once your order ships, typical transit times are:

Destination Estimated transit
[Canada] [X to Y] business days
[United States] [X to Y] business days
[International] [X to Y] business days

These are estimates, not guarantees. They are based on typical carrier performance and they are not a promise of a delivery date. Total time to your door is processing time plus transit time.

We do not guarantee delivery by any particular date, including for holidays, birthdays, events, or any other deadline. If you need an item by a specific date, please account for the full range above and then some.

5. Things outside our control

Once your package leaves our facility it is in the carrier's hands. We are not responsible for delays caused by:

  • Carrier backlogs, staffing issues, or service disruptions
  • Weather, natural disasters, or road and air closures
  • Customs inspections, clearance holds, or duty processing
  • Incorrect or incomplete addresses provided at checkout
  • Failed delivery attempts, refused packages, or uncollected parcels
  • Theft after the carrier records the package as delivered
  • Strikes, civil unrest, or government action

We will always help you chase a problem with the carrier. We just can't control the outcome or promise a timeline for it.

6. Tracking

You'll receive a shipping confirmation email with a tracking number once your order is on its way.

Tracking can take [24 to 48] hours to show movement after the label is created. That gap is normal and doesn't mean anything is wrong.

If tracking hasn't updated in [7] days, email us at help@jawcradle.com and we'll look into it.

7. Address accuracy

Check your shipping address before you pay. We ship to the address exactly as entered.

If you spot a mistake, email help@jawcradle.com immediately. We'll correct it if the order hasn't shipped. Once it's shipped, we can't reroute it.

Orders returned to us due to an incorrect address, a refused delivery, or an uncollected parcel can be reshipped at your cost, or refunded less the original shipping charge.

8. Lost, stolen, or undelivered packages

If tracking shows delivered and you don't have your package, first check with your household, your building, and your neighbours, and look around your property. Carriers often leave parcels in unexpected places.

If it still hasn't turned up, email help@jawcradle.com within [14] days of the delivery date with your order number. We'll open a claim with the carrier and work with you toward a replacement or refund. We can't promise the outcome of a carrier claim, but we won't leave you holding it alone.

9. Damaged in transit

If your order arrives damaged, email help@jawcradle.com within [7] days of delivery with your order number and photos of the packaging and the product. We'll replace it or refund it at no cost to you.

10. Customs, duties, and import taxes (international orders)

For orders shipped outside [Canada], you are the importer of record.

  • Any customs duties, import taxes, VAT, GST, or brokerage fees are your responsibility and are charged separately by your country's customs authority or the carrier.
  • These charges are not included in what you pay us and we have no way to calculate or predict them.
  • We cannot mark shipments as gifts, undervalue them, or alter customs declarations. Asking us to is asking us to break the law.
  • If you refuse a package because of duties, the order is treated as a refused delivery under Section 7.

11. Split shipments

If you order multiple items, they may ship separately and arrive at different times. You won't be charged extra for this.

12. Changes to this policy

Shipping rates, destinations, carriers, and estimated transit times may change at any time without notice. The rates and options shown at checkout at the time you place your order are the ones that apply to that order.

13. Questions

Jawcradle Maguire court, Saskatoon, Sk, S7W1A6, Canada. help@jawcradle.com

We answer every email, usually within one business day.